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As the result of COVID-19 quarantine operations and mandatory reduction of working hours for both customs authorities and DHL, the customs processing time for personal use goods increases to 4-5 business days from a date of submission of necessary documents and payment for customs brokerage and mandatory state duties.
Please note that for optimization purposes of the work processes, any customs processing requests from individuals, should be addressed to the below emails:
For passenger customs declarations and payment of 3500 KZT: p.customs@dhl.com
For oversize/overvalue goods or goods not for personal use: keden@dhl.com
Please, notice that the storage period for the goods in the temporary storage warehouse is 4 months and DHL does not charge for storing the goods for personal use. During the period of escalated quarantine operations, please, refrain from visiting the customs terminal.
Thank you for your understanding.
Take care of yourself and your loved ones !

The basic rules of customs clearance

 
Dear Clients!

     We'd like to draw your attention to the fact that all goods transported across the border of the Republic of Kazakhstan shall be subject to mandatory customs clearance in the manner and under the conditions stipulated by the customs legislation of the Republic of Kazakhstan..

     Also let us remind you that in accordance with the requirements of the customs legislation of the Republic of Kazakhstan customs regime shall be declared by the recipient within two months after the placement of goods in a bonded warehouse, ie after goods crossing the border of the Republic of Kazakhstan. This requirement also applies to goods that arrived at the transit declaration to the final destination. DHL Company reserves the right to return the goods to the sender in case of non-compliance by the recipient of the foregoing requirements of the customs legislation of the Republic of Kazakhstan.
  
 
 
Our advantages

 

  1. DHL is the integrated provider of services for the transportation and customs clearance
  2. Additional services provided by DHL allow to minimize client participation in the process of customs clearance
  3. DHL as the customs representative shall pay customs duties and charges for the customer
  4. Customs coordinators of DHL are always ready to provide information support and help in solving complex problems in customs clearance
  5. The ability to perform customs clearance in the Kazakhstan cities of Almaty and Atyrau

  

INFORMATION FOR INDIVIDUALS

  

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