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Dear DHL clients. Since January 1, 2020, the decision of the EEC Council (Eurasian economic Commission) No. 107 establishes the following cost and weight norms, goods for personal use transported by the carrier are imported into the customs territory of the Eurasian economic Union without paying customs duties and taxes: the cost is up to 200 euros, the weight is up to 31 kg. We also note that the classification of goods as goods for personal use is assigned to the customs authorities, which proceed from the statement of an individual about the goods being moved, the nature and quantity of goods, the frequency of movement of goods and annex No. 6 of the decision of the Council of the Eurasian Economic Commission No. 107 of December 20, 2017 "certain issues related to goods for personal use", which establishes categories of goods not related to goods for personal use.

Goods > 200 Euro or 31 kg

Dear Clients of DHL Company,  

According to the Resolution of the Eurasian Economic Commission No.107, starting January 1, 2020 the below uniform duty and tax rates shall be applied to any goods imported for personal use in excess of the limits set:

15% for goods in excess of the cost established

2 Euro per kg for goods in excess of the weight established

Information for individuals whose goods are in excess of the limits set

If you received the goods via DHL Express and the goods received include any goods for personal use that exceed 200 Euros (per consignment) or 31 kg (per consignment), then you have to declare the goods to the customs authorities and pay the customs duties. You can do this using DHL Express (our experts will prepare and fill out any documents needed, submit them to the customs authorities and deliver the goods to your address), any other customs clearance specialists or by yourself.

If you decide to employ the DHL’s services, you shall:

1. Conclude an AGREEMENT with DHL (Read

2. Print it out and sign it

3. Prepare the below documents

- ID card (for non-resident: a copy of consignee’s passport, registration certificate with IIN (individual identification number), visa)


- Obligation (download)


- Confirmation of payment for the goods to a seller (a screenshot of E-banking statement for your card or a statement of your bank account including your full name and the amount paid, see a form enclosed) is mandatory.  (download the form)

- the executed agreement with DHL (Items 1-2)


You can calculate the approximate customs clearing cost by yourself. To do this, just do a few simple mathematical operations:

- If you have an excess in value:

1) Convert the cost of the goods to KZT

2) Subtract from the resulting cost of the goods the equivalent of 200 Euros in KZT

3) Divide the resulting amount by one hundred and multiply by 15


The formula applied is: (X - 200 Euro in equivalent to KZT)/100 * 15, where X is the cost of your goods excluding any transport costs in KZT

The amount calculated as above is a customs clearance cost.


- If you have an excess in weight:

1) Subtract 31 kg from the gross weight

2) Multiply the resulting value by 2 Euros and convert to KZT

The amount calculated as above is a customs clearance cost.

Compare the resulting cost and weight values. The greater of the values is the amount to be paid for customs clearing purposes.


The costs of the services by a DHL’s customs clearance specialist are as follows:


Алматы /           Нур-Султан


for customs clearance

16000 тенге

16000 тенге

for invoice translation.

2000 тенге

3700 тенге

10% of the customs duty or 800 KZT whichever is greater.



If the resulting amount is fine with you and the documents are ready, you can send them by e-mail to

Almaty and other city: Aizhan.Abisheva@dhl.com

Atyrau and Aktau: Vladimir.Logachev@dhl.com

Nur-Sultan:  Vladislav.Vodnev@dhl.com

Be sure to include your consignment number (DHL waybill number) in the subject of the letter, otherwise we will not be able to identify your consignment and the letter may remain unanswered.



Further to your letter, our employee will send you an invoice for payment or a request for additional documents, if any, within 1 business day.



4. Pay the invoice online or by cash at DHL offices in your city. A notification of payment will automatically be sent to DHL and your email address provided during authorization. DHL receives notifications automatically within a few minutes after making the payment.


5. Your goods will be delivered within 3 to 4 business days.