Please note that from January 1, 2023, tariffs for the services of a customs representative and compensation for the organization of storage of goods at temporary storage warehouses will change. Tariffs are posted on the website

Information for individuals Goods less 1000 Euro or 31 kg

Dear customers,

If you receive DHL Express shipment and your shipment is for private use only and less than 1000 euro and less than 31 kg, in this case you should declare your shipment in the State Customs without any tax and duties. You can arrange customs clearance by DHL brokerage service (our specialists will prepare and fulfill all important documents, then will pass it to the State Customs  and after clearance process shipment will be delivered to you by DHL courier), or you can arrange clearance process by himself or find and hire another customs specialists.

If you choose DHL brokerage service, you need

1. Start a contract with DHL (enter)

2. Print and sign the contract.

3. Send a copy of the contract and identity card from both side, to have an opportunity to see the number of ID to email:, with obligatory indication of AWB number in the subject line, method of payment and the name of the consignee.

Instruction for goods destined to Atyrau, Aktau, Aktobe, Uralsk and Aksay e-mail address

4. Download 4000 tenge through the website (Link) or by cash at DHL offices in your city. Payment notgification will automatically come into DHL and your e-mail address provided during authorization. DHL receives a notification automatically in a few minutes after making the payment.

Here you can download a commitment, which is a written statement of the person receiving the goods in the preferential order that declared the goods will be used only for personal purposes.

Attention to NON-RESIDENT of Kazakhstan: with ID, you must also provide confirmation of legitimacy within the territory of the Republic of Kazakhstan (migration card, visa, residence registration, or other document, which is defined by the legislation of Kazakhstan.


Additional information:

  • Specified e-mail address is being protected from spambots. You must have JavaScript enabled to view.
  • The term of the customs declaration is 2-3 working days from the date of submission of all required documents.
  • The cost for service is 4000 tenge
  • Please pay attention of the text message sends by DHL. If we ask you for an agreement that you have already send us, please contact us. Probably it was failure in the automatic sorting
  • Please note that by sending the contract and the identity document, you are giving the right to customs representatives (DHL) to use your personal data for the purposes of customs clearance.
  • Customs clearance process is not included in delivery service
  • Delivery of shipments take place in business hours (from 9:00 till 18:00) from Monday till Friday by the address which is indicated on waybill. Changing delivery address is chargeable option.
  • DHL fills the passenger declaration, prepare documents accompanying the goods, and, if necessary, provides the customs authorities with the goods for inspection

If you want to make clearance by himself, please see additional information:

Here you can find information for shipments for Aktau and Atyrau cities.

Here you can find information for Almaty and other Kazakhstan’s regions (except for Aktau and Atyrau)

If you want to pass your documents to other hired customs specialists (brokers), you should ask DHL agents to send you by mail shipping documents. There are no additional payments for preparing documents or shipment’s storage for shipments which will be cleared by passengers’ declaration

Also, for your information, you can download information about the customs clearance