DHL Express
FAQ
The threshold for duty-free import of goods for individuals from April 1, 2024 is 200 euros.
The threshold of duty-free import of goods for individuals in 1000 euros has been extended until April 1, 2024
Publication date 01.04.2024
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Thank you for using the services of DHL International Kazakhstan LLP and we would like to inform you of minor changes we are making to the text of the Customs Clearance Agreement. We need to make the agreement more universal and extend its effect not only to imports but also to exports. This is due to the facts of customs clearance of goods that individuals return to online shops for one reason or another. You can sign a new contract form using the online form when you receive a new shipment. We inform you that, in accordance with Article 401 of the Civil Code of the Republic of Kazakhstan, the current agreement will terminate upon the expiration of one calendar month from the date of receipt of this notification by you.
Publication date 02.02.2024
Tariff changes 2024
Please note that starting from January 1, 2024, tariffs for the services of a customs representative and compensation for the organization of cargo storage at the TSW will change. The tariffs for 2024 are posted on the website «Contract offer»
Publication date 26.12.2024
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Online Documents
Fill out the Contract for the provision of DHL services online, right on the website you can go through a couple of steps, and the contract will be signed. It will take no more than 10 minutes!
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Online Payment
You can easily pay 4000 tenge for your cargo. By entering the invoice number, you can pay for DHL customs services.
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Online Additional Documents
You can fill out the form for Additional Documents directly on the website, select the necessary documents, upload them. And click Send! It will take you 5-10 minutes.
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Approval of the terms of use of the goods and reliable information to the customs representative

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"Tracking" you can track your shipments and documents by waybill number or cargo place number. It is enough to enter the invoice number in a special field and you will receive full information about the status of movement of your cargo.

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